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  • I don't have a doctor, what services can you offer me?"
    Our chiropractors can perform physical exams that focus on muscoloskeletal and neurological concerns, as well as order x-rays if necessary. Our Naturopathic Doctors can also perform physical exams and order laboratory testing such as blood work, urine and stool testing. Our health care team at TIHC is trained to refer for other services when appropriate such as when prescription medications or more advanced imaging may be needed.
  • Once I arrive in your waiting room, how long do i have to wait to see my doctor/practitioner?"
    At TIHC, we pride ourselves in keeping our appointment times. However, due to the nature of medical concerns, delays may occur from time to time when emergencies occur. We will do everything we can to notify you if we are delayed.
  • What does evidence-based mean?
    Evidence-based treatments have sufficient scientifically valid and clinically proven research to support their use. Some alternative therapies are untested, or have been tested and shown to be ineffective. We shy away from these therapies and focus on what works so you have the best chances at improving your health.
  • Are you covered by OHIP?
    Although our services are not covered by OHIP, many extended health care plans will reimburse the fees for our services. Please check with your provider or call the centre for more information.
  • Do you direct bill insurance companies?
    We currently offer direct billing for all plans that allow for it including Blue Cross (military personnel) and motor vehicle accidents. While most insurance companies allow for direct billing such as Green Shield, Sun Life and Manulife, some individual plans within those companies do not. Please bring in your insurance information and we will be happy to check if we can direct bill for your plan. You can also call your insurance company before coming in to determine if your plan allows for assignment of benefits.
  • What conditions do you treat?
    Having a wide range of professionals in one place means we trust a wide variety of conditions. We are experienced in treating everything from acute conditions, such as colds, flus, strains and sprains to chronic pain, illness and disease. ​ We also treat depression, anxiety and other psychological issues. Maybe you don't have a specific condition and just want to get healthier. We can help with that too! ​ At TIHC, we strive to improve your quality of life through preventative medicine and healthy living. If you have any questions about how TIHC can help you, please contact our centre to speak with us directly.
  • Do I need a referral to make an appointment?
    No referral is necessary to make an appointment with any of our practitioners, however one may be required for insurance purposes. Feel free to call us or your insurance company to determine if a medical referral may be necessary to access your workplace benefits.
  • What's your typical wait time for an appointment?
    Typically, an appointment can be arranged within a week. If you are having an acute problem that requires earlier attention, let us know and we will get you an appointment as soon as possible.
  • What's the difference between a naturopathic doctor, herbalist, natural therapist, homeopath and health counselor?"
    The short answer is education and regulation. Naturopathic doctors (NDs) the only practitioners listed above who are li censed professionals. NDs are required to have a minimum of 3 years of pre-medical studies at university followed by four years of full time naturopathic medical school. ​ NDs are members of their provincial regulatory body and can use the designation ND. The terms herbalist, natural therapist, homeopath and health counsellor are not protected by the law and people with different levels of training can use these titles and are not subject to regulatory processes. When you see an ND, you are choosing quality health care.
  • What forms of payment do you accept?
    We accept cash, debit, Visa, Amex, and Mastercard.
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